Frequently Asked Questions
Quick answers to the most common questions. Still need help? Contact us.
Do you offer a warranty?
Yes we do offer a warranty. Devices include a limited warranty against manufacturing defects. If you believe your product is defective, contact support with your order number and a brief description with a defect product photo.
Can I get help with custom integrations or bulk orders?
Absolutely you can do it. Tell us more about your needs and our team will respond with next steps and timelines.
How do I verify my product's authenticity?
Scratch the security label to reveal the verification code and enter it on our Verify page. You'll immediately see if the code is valid and if it has been checked before.
My verification code is not working — what should I do?
Please double-check all digits and try again. If it still fails, take a clear photo of the code and contact support. We'll investigate and help you resolve it quickly.
Where can I find my verification code?
The code is printed on the product or packaging, usually under a scratch-off label or next to a QR label.
How long does shipping take?
Shipping times depend on your location and the selected carrier. After dispatch, you'll receive tracking details with an estimated delivery window.
How do returns or replacements work?
Eligible items can be returned or replaced according to our returns and warranty policy. Contact support with your order number to start a claim.
Do you offer wholesale or partnerships?
Yes. Share a brief overview of your business and location, and our team will follow up with requirements and next steps.
How do I report a suspicious or counterfeit product?
Send photos of the item, the verification code, and your proof of purchase to support. We'll review the case and take appropriate action.
How do you handle my personal information?
We only use your information to provide support and verify authenticity. For more details, please review our Privacy Policy.